Return & Refund Policy

At Rozana Lifestyle, we care about your satisfaction and stand behind every product we deliver.
We offer a 5-Day Easy Return Policy to ensure a smooth and fair experience for our valued customers.

Eligibility for Return

You can request a return or refund within 5 days of receiving your parcel if:

• The item is broken or damaged upon opening.

• The item is not working as described.

• You received a wrong or missing product.

• Only Tech, Mobile Accessories, Tech Gadgets, Electric Items, Smartwatches, Earbuds, Home decor(only electric items) are allowed to return/refund

Return Request Procedure

To initiate a return:

1. Record an Unboxing Video:
   Please make a clear, continuous video while opening your parcel (from the sealed package to the product inside).
   The video must clearly show the issue (damage, wrong item, missing product, etc.).

2. Submit Video Within 24 Hours:
   Send the unboxing video to our official WhatsApp within 24 hours of parcel delivery.
   (Videos sent after 24 hours may not be accepted.)

3. Inspection & Confirmation:
   Our Quality Team will review your video within 1–2 working days.
   Once verified, we will confirm your return request via WhatsApp.

Returning the Product

After confirmation:

• Please return the parcel within 5 days through your nearest TCS branch.

• Include the original invoice inside the parcel. (Keep it safe until the process is completed.)

• The return parcel must be properly packed and sealed.

Refund or Replacement Options

Once we receive the parcel and verify it:

• You can choose between a full refund or a replacement product.

• Refunds are processed within 7 working days after the parcel is received and approved.

• Replacements are dispatched within 3–5 working days (subject to stock availability).

Important Notes

• Returns are only accepted within 5 days of delivery.

• Items returned without prior approval or without an unboxing video will not be eligible for refund or replacement.

• Products must be returned in their original packaging with all accessories.

• Change of mind or color/size preference returns are not accepted.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

For any queries or to initiate a return, please contact:
📞 Official WhatsApp: [03074944243]
✉️ Email: [info@rozanalifestyle.com]
⏰ Support Hours: Monday–Saturday, 10 AM – 7 PM

✅ Rozana Lifestyle values your trust and aims to make every purchase risk-free and satisfying.
We appreciate your cooperation in following the simple return steps for a smooth process.